Frequently Asked Questions

What are your Covid-19 guidelines?

  • We are using social distancing as needed. 

  • We are recommending all patrons wear a mask to enter our attraction. We are volunteer-based, we need to do everything we can to do protect our staff and you!

  • We are using hospital-grade sanitizer, we will also have hand sanitizing stations in multiple locations for public use. 

  • Please refrain from touching our actors, or you will be asked to leave. 

  • Our Staff is temperature checked upon arrival. 

  • Face masks are also being worn by Staff members as needed.

  • Between sessions, the entire interior of the haunted house is sanitized for maximum safety.

  • If you have additional questions, we ask that you give us a call or reach out to us via social media or e-mail. (330) 697-1279

 

How do I purchase tickets?​

  • Tickets can be purchased on-site at our ticket booth using cards or cash!  

  • Tickets can also be purchased electronically through the "Online Store" tab of this website.

How long is the wait? 

  • Wait times vary depending on what time you arrive, which night you visit, and how long the line is.  It is possible the wait time may be an hour from the time you arrive.

Are there group specials?

  • Yes, based on the group you bring in!

    • 8-10 people: $1 off per guest

    • 11-20 people: $2 off per guest

    • 21 and so on: $3 off per guest

Is your location wheelchair accessable?

  • Yes!

 

Is there an age limit?

  • No, we believe if you can handle a horror movie, you should be okay to come through our house!

  • We have a Kids Matinee which is a light on and masks off the event on designated Sundays. You can find the dates on our calendar in the "Season Schedule" tab

Do you sell food/drinks?

  • Yes, we have a food vendor on-site! You may enjoy your delicious food and drinks while in line, however, you must finish it before you enter the house. There will be multiple trashcans available before you enter the attraction. 

    • Fried Veggies​

    • Italian Sausage

    • Steak Hoagies

    • French Fries

    • Cheese Fries

    • Cheese on a stick

    • Corn Dog

    • Pretzel w/ Cheese

    • Funnel Cake

    • Fried Oreos

    • Fresh Lemonade

    • Cotton Candy

    • And More!!!

 

Is alcohol permitted/available?

  • No, it is prohibited to bring alcohol on site. This is for the safety of not only you, but others at the event. Bringing alcohol and/or drugs on-site will result in a report to the on site police. If you appear intoxicated, you will be unable to enter the building.

Is smoking/vaping/Juuling allowed?

  • You may smoke/vape/Juul outside (if you are of legal age), but once you pay at the ticket booth these actions are prohibited until you exit the haunted house.

 What if it rains?

  • We are open rain or shine! We have a large canopy over the majority of the cue line so you can keep dry as you wait!

  • Please dress weather appropriate if the line extends past the covered waiting area.

Is parking available?

  • Yes, there is FREE parking available to all patrons, however, the first section is blocked off by cones that are reserved for the workers.

If I get too scared after I pay, can I get a refund? 

  • We do NOT offer refunds. Because we are a non-profit organization all of our funds go to local and national charities, therefore we can not offer refunds.

Can we take pictures & videos?

  • Have fun and post your pictures and videos on social media - remember to tag us!

  • You may take pictures of our outside monsters and other exhibits, but you may NOT take any kind of pictures & videos inside the house. If you do, the monsters will make sure they are deleted off your phone/camera

  • We also do NOT allow any sort of light in the house. This includes Flashlights, cellphone lights, etc.

Will I get touched by any of the monsters?

  • You may be touched by our monsters but they will not grab ahold of you.

  • Due to Covid-19, we will refrain from touching patrons on purpose. Please do not touch our actors.